Privacy Statement

Last modified: 11 October, 2018

Thanks for sharing!

The IKEA vision is to create a better everyday life for the many people. That’s a big job, and one we at Inter IKEA Systems B.V. take seriously.

Who are the many people? You are! Whether you’re an IKEA customer, co-worker or business partner, the IKEA vision is all about you. So naturally we want to get to know you better.

One way we do that is by collecting your personal information. If you’re reading this, you’re probably curious what information we collect and how we use it. Read on to find out.

Without your information, our job would be a lot harder. So thanks for sharing! We hope to make your everyday life better in return.

1. How we respect your privacy

Our approach at Inter IKEA Systems B.V. is to be as open and transparent as possible about how we collect and use your information.

First, we let you know exactly what information we collect and why. You can read all about that in the next section.

Second, we let you know what we do with your information. Who do we share it with? What do they do with it? You can read about that in section 3.

Third, we protect your information and let you know how long we keep it. Read about that in sections 4 and 5.

Finally, we let you know your choices when it comes to your personal information, including who to contact if you have questions or requests. Read about that in sections 6 and 7.

2. What information we collect and why

We want to make your IKEA experience great! To do that we collect several types of information about you.

Type of information Source, purpose and legal basis
·     Correspondence We may collect and use records and copies of your correspondence (including e-mail addresses), if you contact us (for example in case of a franchise application). We have a legitimate interest to use this to provide you with information that you request from us.
·     Usage Details We use cookies and web beacons to collect statistical information about our Website users’ equipment, browsing actions and patterns. Such information derives from your visit to, any navigation of, the Website. The information may include, for example: (a) traffic, logs, and other communication data; (b) information regarding, the resources that you access; and (c) information about your computer and Internet connection, (e.g. including geolocation data, operating system and browser type), for system administration.

We use this information to improve our Website and to deliver a better and more personalised service by enabling us to: (a) estimate our audience size and usage patterns; (b) store information about your preferences, allowing us to customise our Website according to your individual interests; (c) and recognise you when you return to our Website. This is necessary for the purposes of our legitimate interest to provide you with the website services and to continuously improve these services.

 

Here you can find more on cookies.

3. Who we share your information with

We do not sell or trade your information to third parties, but we share with others who can help us achieve the IKEA vision. That can be other IKEA companies, service providers or business partners. We’re all committed to keep your information safe and secure.

We may share personal information with others:

Type Description and company
IKEA: IKEA is one brand but many companies. Each plays a special role to achieve the IKEA vision. We may share your information with other companies operating under the IKEA brand.
Service providers: We may also share your information with authorised IKEA service providers and contractors.

 

4. How we keep your personal information safe

We protect your information from all kinds of threats: destruction, loss, alteration, unauthorized disclosure or access. We do this in a variety of ways depending on where we store and use it.

Here are some things we do to keep your personal information safe:

Security

  • Security training and awareness of personnel;
  • Regular destruction of logs.

 

International transfers

We do not transfer your personal data to a country outside the European Economic Area, which ensures the protection of your personal data by the GDPR.

5. How long we keep your personal data

We keep your statistical information about our Website users’ equipment, browsing actions and patterns no longer than necessary and certainly no longer than 4 months after the information is collected.

We keep your contact information no longer than one year after the relationship has ended or when you request us to remove the information.

Information related to franchise applications will be deleted at the end of our fiscal year. For example fiscal year 2019 starts September 2018 and ends August 2019.

We may store your information longer than stated above if it is necessary because of legal requirements.

6. Your privacy rights

You have many rights regarding your personal information. Read more about them below. If you would like to exercise them or learn more, feel free to contact us! You can find contact detail at the end of this statement. Please note that some of the rights may not be applicable to your situation.

Right of access

  • You have the right to know what personal information we process and why. That’s why we inform you in advance about our processing activities via this statement. If you have any questions, or would you like to learn more about what information we process from you, you are always welcome to contact us and we will provide you with further information.

Right to rectification

  • If you believe we store wrong information about you, such as your name or address, you can ask us to correct this.

Right to erasure / right to be forgotten

  • You have the right to tell us to permanently erase your personal information from our records. You can do this for example if you believe there’s no longer any need for us to keep it. Or, if you previously have given your permission, you can just decide to withdraw it.

Right to restrict the processing activities

  • You have the right to restrict our processing activities in certain situations. This means we will continue to store your information, but we’ll temporarily stop any other processing. Why would you want to do this? For example if you’ve asked us to fix incorrect information. In this situation you may want us to stop processing until the information is correct.

Right to data portability

  • In certain situations you have the right to ask us to send your personal information in digital form to you, so that you can forward it to someone else.

Right to object

  • You have the right to object to the processing of your information, even when we have a legitimate legal reason to process it. You can do this when we process your information on the basis of our legitimate interest, and you believe that your personal interest outweighs ours. If you do not want us using your information for direct marketing purposes, including profiling, we will comply in any case.

Right to withdraw consent

  • If we process your personal information based on your consent, you have the right to withdraw your consent anytime.

Cookies – If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Website may then be inaccessible or not function properly.

Right to lodge a complaint with a supervisory authority

  • If you aren’t satisfied with the way we treat your personal information, you have the right to lodge a complaint about us to the national supervisory authority.

7. Who to contact?

If you have questions about our privacy statement or practices, please feel free to get in touch. You can contact us at: data.privacy@inter-ikea.com